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Frequently Asked Questions

We get a lot of questions about what urgent care is — it’s a new concept, especially in veterinary medicine.

What is VUCC?

VUCC is a whole new breed of pet clinic. We provide fast, effective, after-hours relief for common pet illnesses and injuries — just like an urgent care center for people.

What types of pets does VUCC care for?

We provide care for dogs and cats. Although we love all kinds of animals, we’re focusing our care on the two most common pets because it allows us to deliver the most efficient urgent care for the largest number of pet owners.

What are the VUCC hours?

We’re open 3 p.m. to 10 p.m. Monday through Saturday, and 11 a.m. to 7 p.m. on Sunday.

Does VUCC accept appointments?

Sure! Please scroll down and click “reserve a time” or call our office at 617-481-5197 during our business hours. We are also happy to see patients on a walk-in basis. We’re committed to providing prompt, effective relief for your pet in less than an hour.

Does VUCC offer wellness care?

We’re not a substitute for your primary care vet, but we realize that daytime wellness visits may not always fit into your busy schedule. For this reason, we’re pleased to offer vaccinations, parasite testing, de-worming, wellness lab work and health certificates on an as-needed basis.

How does VUCC communicate with my primary care veterinarian?

We recognize the importance of clear, concise communication with your primary care vet. We will fax and/or email a copy of your pet’s record to your regular vet’s office within 24 hours of your visit.

What type of cases does VUCC treat?

We provide immediate care for things like post-operative incisions, minor to moderate wounds, ear infections, mild vomiting and other ailments that are urgent but not life-threatening. Our highly experienced staff is trained to treat these conditions quickly so your pet can go home with you at the end of the visit. VUCC will tell you precisely when to follow up with your primary care veterinarian.

What if my pet requires hospitalization or advanced surgical care?

If your pet is diagnosed with a condition that requires hospitalization, surgery or advanced care, our team will discuss which options are right for you and your pet. These options may include, but are not limited to, transfer back to your primary care veterinarian on the next business day, immediate transfer to a 24-hour emergency hospital, palliative at-home care or humane euthanasia.

What forms of payment does VUCC accept?

We accept cash, all major credit cards and Care Credit. We encourage you to apply for Care Credit online at prior to your visit at VUCC. Payment is due at the time services are rendered. In the unlikely event that your estimate for veterinary services exceeds $250, a deposit in the amount of the exam fee may be requested prior to beginning treatment.

What is the VUCC policy on prescription pet medications?

We recognize that pet medications can be very expensive. Whenever possible, we partner with local pharmacies to write prescriptions for the lowest cost generic alternatives.

We also partner with an online pharmacy for client convenience: