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Frequently Asked Questions

We get a lot of questions about what urgent care is — it’s a new concept, especially in veterinary medicine.

What is VUCC?

Veterinary Urgent Care Center is the bridge between primary care veterinary medicine and  24/7 emergency medical centers. We offer same-day, convenient care for your pet’s non-emergent illness and injuries. Schedule an appointment or walk-in at one of our three locations seven days a week.

What types of pets does VUCC care for?

We provide care for all dogs and cats. Some of our veterinarians care for exotic pets. However, that depends on location and availability of capable staff.

What are the VUCC hours?

We are open seven days a week! Our hours are generally 9 a.m. – 10 p.m. Monday through Friday and 11 a.m. –  6 p.m. on weekends. Our day time hours vary by location. For our up to date schedule, please visit our online scheduler here! 

Does VUCC accept appointments?

Absolutely! The best way to schedule an appointment is by booking at our online scheduler here! 

Follow the link and select your locations (Quincy, Easton or Plymouth). Pick the the most convenient time for you and you will receive an email confirmation. Visit your confirmation email if you need to reschedule or cancel your appointment. For contact information for each VUCC location visit here!

Does VUCC offer wellness care?

We’re not a substitute for your primary care vet, but we realize that daytime wellness visits may not always fit into your busy schedule. For this reason, we’re pleased to offer vaccinations, parasite testing, de-worming, wellness lab work and health certificates on an as-needed basis.

How does VUCC communicate with my primary care veterinarian?

We recognize the importance of clear, concise communication with your primary care vet. We will fax and/or email a copy of your pet’s record to your regular vet’s office within 24 hours of your visit. Whatever you need, we are here for you!

What type of cases does VUCC treat?

We provide immediate care for things like post-operative incisions, minor to moderate wounds, ear infections, mild vomiting and other non-emergent injuries and illnesses. Our staff has an average of 10 years of experience in the field and are trained to treat these conditions quickly so your pet can go home with you at the end of the visit. VUCC will work with you directly to support you and your pet even after you leave our care.

What if my pet requires hospitalization or advanced surgical care?

If your pet is diagnosed with a condition that requires hospitalization, surgery or advanced care, our team will discuss which options are right for you and your pet. These options may include, but are not limited to, transfer back to your primary care veterinarian on the next business day, immediate transfer to a 24-hour emergency hospital, palliative at-home care or humane euthanasia.

What forms of payment does VUCC accept?

We accept cash, all major credit cards and Care Credit. We encourage you to apply for Care Credit online at prior to your visit at VUCC. Payment is due at the time services are rendered. In the unlikely event that your estimate for veterinary services exceeds $250, a deposit in the amount of the exam fee may be requested prior to beginning treatment.

What is the VUCC policy on prescription pet medications?

We recognize that pet medications can be very expensive. Whenever possible, we partner with local pharmacies to write prescriptions for the lowest cost generic alternatives.

We also partner with an online pharmacy for client convenience: