Frequently Asked Questions
Frequently Asked Questions
Urgent Care is a new concept in veterinary medicine, and we’ve compiled some answers to frequently asked questions you have about what VUCC is all about! Click on the question to reveal the answer.
What is VUCC?
Veterinary Urgent Care Center (VUCC) was started in 2017 in Quincy, Mass., as a bridge between primary care veterinary medicine and 24/7 emergency medical centers. We are veterinary-owned and provide same-day, convenient care for your pet’s non-emergent injuries and illness. Our teams are available 7 days a week and you can book online or view our hours before you walk-in to any of our locations.
What types of pets does VUCC care for?
We primarily see dogs and cats. However, some of our veterinarians can provide care for your exotic pet. Please call ahead to your local Veterinary Urgent Care Center location to see if the veterinarian on staff has experience with your pet and/or ask for a schedule for respective veterinarians who do. Visit our online schedule to find our contact information.
What are the VUCC hours?
We are open 7 days a week! Generally, our hospitals are open from 9 a.m. – 10 p.m. However, our hours differ by location due to staff availability. Please always check our online scheduler to book online or view our hours before you walk-in here! There you will find updated hours daily!
Does VUCC accept appointments?
Absolutely! Visit our online scheduler here to book online or view our hours before you walk-in! Pick a time and location that is convenient for you!
Does VUCC offer wellness care?
We do! However, we strongly encourage you to seek out a primary care provider for your long-term pet care. As an urgent care facility, we will prioritize the sickest patients who come through our door. We ask for your understanding with that. But we know it’s hard to find wellness and vaccine appointments right now and we encourage you to book your wellness appointment ahead of time at our online scheduler here.
How does VUCC communicate with my primary care veterinarian?
We will absolutely provide any and all information to your primary care veterinarian after a visit with us! Please discuss with our team at the end of your visit where we can fax and/or email a copy of your pet’s records. We will generally fulfill these requests within 24 hours!
What type of cases does VUCC treat?
Every day is different at VUCC! Our team is well-equipped to handle most scenarios. But to see a full list of non-emergent injuries and illnesses that we treat visit our Services page here!
What if my pet requires hospitalization or advanced surgical care?
We work closely with local 24/7 emergency medical centers to ensure your pet is receiving the right care at the right time. If your pet is diagnosed with a condition that requires hospitalization, surgery or advanced care, our team will discuss which options are right for you and your pet. These options may include, but are not limited to: transfer back to your primary care veterinarian on the next business day, immediate transfer to a 24/7 emergency medical center, palliative at-home care or humane euthanasia.
What forms of payment does VUCC accept?
Payment is due at the time of services rendered. We accept cash, all major credit cards and Care Credit. We encourage you to apply for Care Credit online at http://www.carecredit.com/apply/ prior to your visit with us. If you have pet insurance, our team will happily provide a copy of your pet’s medical records to your insurance provider after full payment. We will generally fulfill these requests within 24 hours!
What is the VUCC policy on prescription pet medications?
We recognize that pet medications can be very expensive. Whenever possible, we partner with local pharmacies to write prescriptions for the lowest cost generic alternatives.
We also partner with an online pharmacy for client convenience.
It's Easy to Book an Appointment Online
Click the button below to be redirected to our easy-to-use online scheduling system. Schedule your furry family member’s appointment in just a few clicks!